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Beauty & Wellness
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ClearlyContacts.ca
EXPIRED
Added on: Apr 6, 2010
Expires: Sep 17, 2010
Pay with your Visa card and you can save 10% on all regular-priced contacts, eye glasses and sunglasses (excluding taxes and shipping) purchased online. Plus receive free shipping within Canada.
If you don't have a VISA you can compare and sign up for their credit cards here.
1. Unsecure website for online payments
2. Questionable & rude customer service practices
3. Calls to their toll free number resulted in lectures
I attempted to order a pair of glasses online. Could not complete the transaction. Had problems HTTP 404 server problems. Did not order anything.
Next day I received an email with a confirmation notice of transaction for a different order for different pair of glasses with different configuration. Called customer service posted on their website. Experienced a real customer service nightmare. Spoke to Yanni from ClearlyContacts in British Columbia. Turns out it was an order from another customer.
Instead of explanation or apology I received.
1. Lecture on how to use an online payment system
2. Accusations that my error caused the problem.
3. Then tried to up-sell me different glasses for $250 more. (I declined)
4. Called back later to ask for a manager (Jordan declined my request)
Recommendations. Consider their free offer as a Caveat Emptor - Buyer Be Ware! Free offer is not free. Major problems with their billing system. Customer service was hopeless. Would not recommend doing business with this Canadian firm.
I am filing complaints with CMA in Ontario and BC Ministry of Attorney General - Consumer Services Division for fraudulent business practices and violating the BC Business Practices and Consumer Protection Act.
AVOID ClearlyContacts.ca like the plague.